ShopIdeas.com wants you to be completely satisfied with your purchase! When you
receive your order, please make sure you inspect all merchandise for any defects
or poor workmanship.
Return Policy Requirements:
- We offer a variety of products and brands therefore our return policy is unique
for each product category. Please read below for more information.
- Please email our Customer Service returns@shopideas.com for instructions
before returning any items. Customers must have an RA number before returning
a purchase.
- Important: Merchandise returned without a Return Authorization (RA) number
issued by our Customer Service will not be accepted.
- If the returned item qualifies for return and the item has been verified,
customers should allow 30 days for a refund to appear on their statements
- Delivery Refusal. If a customer orders a product from us and refuses delivery
of the item, then our return policy listed here applies.
- For items that arrive damaged or defective, please contact us immediately
at returns@shopideas.com. We will make arrangements
to have a replacement item or part sent to you free of charge.
Please find below the return policy for our products:
- For Chandeliers:
We insist on exceptional quality, value and service. We guarantee
every item will give you complete satisfaction or you may return
it for a refund with a 15% restocking fee. Original shipping
and handling charges are non-refundable, except in the case
of manufacturer's defects. Return shipping charges are the responsibility
of the customer, except in the case of the manufacturer's defects.
All items must be in their original boxes, packing materials
and re-sellable condition to ensure refund back to your account.
If damage occurs to a returned item during shipping due to insufficient
packing, a refund will not be issued. Absolutely no returns
on custom crafted chandeliers and Murano chandeliers,
except in the case of manufacturer's defects.
If you need to Return
You must have a Return Authorization(RA) number before returning any merchandise
to Homesideas.com. Click here to request
a RA
Once you have provided Homesideas.com with the appropriate information, we
will contact you by email with an assigned RA number.
If goods are cancelled before they have been shipped (usually less than 24
hours from order placement), the order is cancelled and no charges are applied
to the customer. If items have been shipped at the time of cancellation, item
will be considered a return and our return policy listed here will apply. If you
need to cancel an order please email support@shopideas.com
If package is refused at the time of delivery the same policy above applies.
ONLINE: Please use our secure web portal at www.homesideas.com
a Shop Ideas Networks portal.
BY MAIL: Please use Order Form, or send a personal letter. Specify item number,brand,model
and enclose check, money order or credit card number with the expiration date,
billing and shipping address. Please include a daytime phone number so we can
reach you if there is a question. Send to our address, Shop Ideas networks, 2125
Biscayne Boulevard Suite 580, Miami, FL 33137. U.S.A.
BY PHONE: Call us toll free at 1 888-74-IDEAS (1-888-744-3327)
Our skilled customer support representatives will be more than happy to answer
any question you may have From 9AM to 5PM EAST, Monday to Friday.
BY FAX: Fax your order 24 hours a day to (305) 675-8327..
BY E-MAIL: e-mail your order 24 hours a day to Customer
service
We accept checks, money order, Visa, MasterCard, American Express and Discover.
There will be a $25.00 service charge on returned checks.
INTERNATIONAL CUSTOMERS: You can order via wire transfer directly to our bank
account:
Account name: Shop Ideas Networks LLC,
Bank name: BANK OF AMERICA , 1414 Alton Road, Miami Beach, FL 33139
Account#: 005480609246 ABA#: 001037
OR you can set up a mail forward account with Access USA at www.myus.com
SHIPPING WITHIN THE USA
We will ship your order FREE if it is over $200.00 within
the contiguous 48 states. Orders under $200.00 the shipping cost will be calculated
at checkout.
All our products are shipped right in front of your door. Excluding oversized
items which shipping cost will be calculated and paid if acceptable by the client
before we process the order.
You can order with confidence that all the items that are marked as "In
Stock" are in stock. However, in very rare instance there will be an item
out of stock, even if it showed "In Stock" (this can happen for a number
of reasons, we got in more orders then we have in stock, we have it, but it's
defective, etc.) In such an instance, our customer service department will contact
you, if you agree we will put it on order for you. These will be marked as B.O.
on the Invoice and will be shipped as soon as we receive them from our suppliers.
You may cancel a back-ordered item at any time by E-mailing our Customer
service Your credit card WILL NOT be charged untill your order has shipped.
You can find the status of your order by clicking on the Order Status link in
the order confirmation email you received from us. You can also check the status
of your order online
CLICK
HERE TO CHECK YOUR ORDER STATUS
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