LuxIdeas.com wants you to be completely satisfied with your purchase! When you
receive your order, please make sure you inspect all merchandise for any defects
or poor workmanship.
Return Policy Requirements:
- If the returned item qualifies for return and the item has been verified,
customers should allow 30 days for a refund to appear on their statements
- Delivery Refusal. If a customer orders a product from us and refuses delivery
of the item, then our return policy listed here applies.
- For items that arrive damaged or defective you have 7 days to report to us, please contact us immediately
at returns@shopideas.com. We will make arrangements
to have a replacement item or part sent to you free of charge.
- Please email our Customer Service returns@shopideas.com for instructions
before returning any items. Customers must have an RA number before returning
a purchase.
- Important: Merchandise returned without a Return Authorization (RA) number
issued by our Customer Service will not be accepted.
Please find below the return policy for our products:
- Absolutely no returns on custom crafted chandeliers
and Murano chandeliers, except in the case of manufacturer's
defects.
-
We insist on exceptional quality, value and service. We guarantee
every item will give you complete satisfaction or you may return
it for a refund with a 15% restocking fee. Original shipping
and handling charges are non-refundable, except in the case
of manufacturer's defects. Return shipping charges are the responsibility
of the customer, except in the case of the manufacturer's defects.
All items must be in their original boxes, packing materials
and re-sellable condition to ensure refund back to your account.
If damage occurs to a returned item during shipping due to insufficient
packing, a refund will not be issued.
If you need to Return
You must have a Return Authorization(RA) number before returning any merchandise
to Homesideas.com. Click here to request
a RA
Once you have provided luxideas.com with the appropriate information, we
will contact you by email with an assigned RA number.
You have 7 days to notify us of any damaged or defective pieces. Within this 7 days period, customers can have the damaged or defective parts replaced, free of charge. Customers MUST report to our customer service for problems within 7 days after arrival of the chandelier or the parts will be replaced at customer's costs
If goods are cancelled before they have been shipped (usually less than 24
hours from order placement), the order is cancelled and no charges are applied
to the customer. If items have been shipped at the time of cancellation, item
will be considered a return and our return policy listed here will apply. If you
need to cancel an order please email support@shopideas.com
If package is refused at the time of delivery the same policy above applies.
ONLINE: Please use our secure web portal at luxideas.com
a Shop Ideas Networks portal.
BY MAIL: Please use Order Form, or send a personal letter. Specify item number,brand,model
and enclose check, money order or credit card number with the expiration date,
billing and shipping address. Please include a daytime phone number so we can
reach you if there is a question. Send to our address, Shop Ideas networks, 2125
Biscayne Boulevard Suite 580, Miami, FL 33137. U.S.A.
BY PHONE: Call us toll free at 1 888-74-IDEAS (1-888-744-3327)
Our skilled customer support representatives will be more than happy to answer
any question you may have From 9AM to 5PM EAST, Monday to Friday.
BY FAX: Fax your order 24 hours a day to (305) 675-8327..
BY E-MAIL: e-mail your order 24 hours a day to Customer
service
We accept checks, money order, Visa, MasterCard, American Express and Discover.
There will be a $25.00 service charge on returned checks.
Shipping cost will be calculated and paid if acceptable by the client
before we process the order.
Oversized
( diameter larger than 26"), it will be shipped out by trucking company and subject to freight charge.
When you place your order, a Customer Service Specialist will provide you
by email with an estimate of the item delivery time. Most orders
begin the order process as soon as your online purchase is completed.
Your order will be shipped once your payment is approved, the
receiving address is verified, and the item is located in stock.
If an item in you order is not currently in stock or it's a Special
Order Item, some additional time will be necessary before they
can be shipped. Your Special Order item will be shipped once your
item is ready and you will be notified of the status of your Special
Order item by e-mail.
You can find the status of your order by clicking on the Order Status link in
the order confirmation email you received from us. You can also check the status
of your order online
CLICK
HERE TO CHECK YOUR ORDER STATUS
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